Monitoring Services

Within the frame of the Service Level Management functionality, the Monitor is the control center of the services (executable objects) defined in the SLO (Service Level Objectives) objects. It provides timely information on the status of the services (the tasks). If any of the criteria is not met, this is indicated at the earliest possible time. Likewise, the Monitor also informs of criteria that are satisfied.

If activated, the services in an SLO object are monitored either 24/7 or within a specific daily time frame, depending on its configuration.

This is how the Service - Fulfillments table in the Process Monitoring perspective looks like:

Screenshot showing fulfilled services

What SLM Checks

The SLO object stipulates the criteria that must be met when executing the services. According to this, the following parameters can be monitored:

Runtime

The behavior of a service (a task or group of tasks) can be monitored based on its runtime settings (MRT/SRT). These are specified on the Runtime Page when defining an object. The SLO object can be configured to check whether the services are executed

End status

The behavior of a service can also be monitored based on the end status of the tasks. If the service ends with a status other than the specified one, a violation is generated.

Time/Weekdays

The SLO object can also determine the times/weekdays on which the services should start and/or end at the latest.

If the latest start/end time of a service deviates from the specified ones, a violation is generated as soon as the indicated latest end time is reached. This check happens at full minutes (hh:mm:00 seconds).

Possible Outcomes

See also: